Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday). During high-demand periods or for certain products, processing may take 3–5 business days. Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Destinations
We ship worldwide. However, delivery times and shipping availability may vary depending on the destination country and local customs regulations.
3. Shipping Methods & Delivery Times
We partner with reliable international logistics networks (including YunExpress, 4PX, DHL eCommerce, and other premium carriers) to ensure efficient delivery. We offer the following shipping options:
| Shipping Option | United States | UK & Europe | Canada & Australia | Rest of the World |
|---|---|---|---|---|
| Standard Shipping | 7–14 business days | 7–15 business days | 8–16 business days | 10–20 business days |
* Note: Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs processing, peak shopping seasons, or carrier delays.*
4. Shipping Costs
- Calculated at Checkout: Shipping fees are calculated dynamically at checkout based on the package weight, dimensions, destination, and selected shipping method.
- Free Shipping (If Applicable): We may offer free standard shipping promotions for orders that meet a specific order value threshold (displayed on our website during promotions).
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to become active in the carrier’s system. If you do not receive tracking information within 5 business days after shipping, please contact us.
6. Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, VAT, or clearance fees imposed by their local authorities. These charges are not included in the product price or shipping cost unless explicitly stated otherwise. We are not responsible for delays caused by customs clearance processes.
7. Shipping Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors outside our control, including but not limited to: customs inspections, severe weather conditions, carrier delays, public holidays, and transportation disruptions.
8. Lost, Delayed, or Missing Packages
If your order is significantly delayed or appears lost in transit, please contact us. We will investigate the issue with the carrier and provide a suitable solution based on the tracking status, which may include reshipment or replacement of missing items. Claims for missing packages must be submitted within a reasonable time after the estimated delivery window has passed.
9. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at checkout. We are not responsible for orders delivered to incorrect addresses, or returned due to incomplete addresses. If an order is returned due to address errors, additional reshipping fees will apply.
10. Refused or Unclaimed Packages
If a package is refused or unclaimed by the recipient, the original shipping cost is non-refundable. Return shipping fees and additional carrier handling fees may be deducted from any eligible refund.
11. Risk of Loss
Once the order has been handed over to the shipping carrier, responsibility for the package transfers to the customer. However, if a shipment is officially confirmed lost by the carrier, we will work with you to provide a fair resolution.
12. Contact Us
If you have any questions regarding shipping options or costs, please contact us at:
Email: service@privateboxshop.com