Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
During high-demand periods or for certain products, processing may take 3–5 business days.
Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Time
We ship worldwide.
Estimated delivery times:
• United States: 7–14 business days
• United Kingdom & Europe: 7–15 business days
• Canada & Australia: 8–16 business days
• Other countries: 10–20 business days
Delivery times are estimates only and are not guaranteed, as actual delivery may be affected by customs processing or carrier delays.
3. Shipping Method
We use reliable international logistics partners such as YunExpress, 4PX, DHL eCommerce, or similar carriers depending on destination and logistics efficiency.
All orders include tracking information once shipped.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to become active in the carrier’s system.
If you do not receive tracking information within 5 business days after shipping, please contact us.
5. Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, VAT, or clearance fees imposed by their local authorities.
These charges are not included in the product price or shipping cost unless explicitly stated otherwise.
We are not responsible for delays caused by customs clearance processes.
6. Shipping Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors outside our control, including but not limited to:
• Customs inspections
• Weather conditions
• Carrier delays
• Public holidays
• Transportation disruptions
We appreciate your understanding in such cases.
7. Lost, Delayed, or Missing Packages
If your order is significantly delayed or appears lost in transit, please contact us.
We will investigate the issue with the carrier and provide a solution based on the tracking status, which may include:
• Reshipment of the order
• Replacement of missing items
• Other appropriate resolutions
Claims for missing packages must be submitted within a reasonable time after the estimated delivery window has passed.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at checkout.
We are not responsible for:
• Orders delivered to incorrect addresses
• Orders returned due to incorrect or incomplete addresses
• Additional shipping fees caused by address errors
If an order is returned due to incorrect address information, reshipping fees may apply.
9. Refused or Unclaimed Packages
If a package is refused or unclaimed by the recipient:
• The original shipping cost is non-refundable
• Return shipping fees may be deducted from any refund
• Additional carrier handling fees may apply
10. Risk of Loss
Once the order has been handed over to the shipping carrier, responsibility for the package transfers to the customer.
However, if a shipment is confirmed lost by the carrier, we will work with you to provide a suitable resolution.
11. Contact Us
If you have any questions regarding shipping, please contact:
Email: service@privateboxshop.com