FAQs

Product & Compatibility
Q: How do I know if a display case fits my LEGO® set?
A: Each display case has a "Fits" label (e.g., "Fits LEGO® 10279") and a compatibility list on its product page. If your set isn’t listed, please email us your set number for help.

Q: Do you sell custom-sized frames or cases?
A: Due to the factory's minimum order requirement, we only accept bulk customization for 20 pieces or more.

Shipping & Delivery
Q: Is there free shipping?
A: All orders to the United States, Canada, Japan, South Korea, Taiwan and all European countries qualify for free shipping. No minimum order value is required.

Q: What is the production and delivery time?
A: Production takes about 2 days. Express delivery usually takes 7–15 days, depending on the customs clearance speed of each country.

Q: How can I track my order?
A: You can track your package using your tracking number through the following links:

If your tracking number begins with 4PX, YT, or YE: Track here via www.17track.net

If your tracking number begins with SF: Track here via https://www.sf-international.com

For sea freight shipments, please contact our customer service team directly to track your order.

Q: Will I be charged for customs and taxes?
A: Most countries are duty-free. However, in a few countries, due to local customs regulations, customers may need to pay import duties themselves. For details, please contact our customer service team.

Order Modifications & Issues
Q: Can I change my order (like address or items) after paying?
A: Modifications are only possible before the order is shipped. Please email us your order number and the changes you need as soon as possible. We cannot adjust orders once they have been shipped.

Q: What if my order arrives broken, stuck, or lost in the mail?
A: All orders are shipped with insurance, so please don't worry:

If arrived broken: Please take photos of the damaged package and product, then email us within 48 hours of delivery. We will provide a replacement or full refund based on the specific situation.

If stuck or lost: If your order gets stuck in customs, returned, or lost during delivery, we will send you a new package with faster shipping and full tracking whenever possible.

Returns & Exchanges
Q: What is your return and exchange policy?
A: We accept returns and exchanges within 30 days of delivery.

For non-quality issues, return shipping costs are the customer's responsibility.

If the issue is due to product defects or shipping damage, we will provide a replacement or a full refund at no extra cost.